The support that you can receive from your shared hosting supplier is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical trouble with a current account. Timely and accurate info about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a sign that you are ordering from an actual hosting provider and not from some reseller. When you acquire a hosting account through a company that does not own its servers and it cannot access them right away, it is quite possible that you'll wait for a couple of days in order to get a response to any query, which means that your sites may stay offline for quite a while. Alternatively, a supplier which offers various means of communication and has a support staff available all the time can assist you right away and help you reduce or fully avoid any downtime and potential losses.

24/7 Customer Support in Shared Hosting

We supply 24/7 customer, billing and tech support for our shared hosting. Even if you are not our customer yet and you have questions, we will assist you right away and give you the needed information, so as to give you a choice to make an informed decision when you acquire your new web hosting account. We are available at any time, including holidays and weekends, and we offer numerous means of communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we now have several telephone numbers around the world, therefore you'll be able to call the one that is closer to you. The maximum response time for your email messages and your tickets is one hour. The typical response time is around 15-20 min, which means that you can forget all about waiting for several days to receive assistance for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we provide feature 24/7 customer and technical support, which means that regardless of what problem you experience, you will be able to get in touch with us and we'll help you straight away. Our guaranteed response time for any e-mail or ticket that you open from your Hepsia web hosting Control Panel is just one hour; the actual reply time hardly ever exceeds 20 min. Furthermore, we have telephone support with several local numbers internationally plus a live chat, which means that you'll be able to contact us and receive more info about our solutions even if you do not have an account yet. We can help you with any kind of question or an issue you may have - payment methods, package specifications, email setup, website hosting account settings, etcetera. If you use our services, you will never have an issue where you should wait for a few days to get an issue resolved like you will have to do with many other companies.

24/7 Customer Support in VPS Servers

If you acquire a VPS server through our company, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have several local phone numbers in the United States, Great Britain and Australia along with a live chat service. If you are an existing customer and you're looking for assistance with a technical issue that requires additional time to analyze or resolve, you'll be able to open a support ticket from your billing account or you will be able to send an e-mail message and we'll handle the problem and send you a response within 1 hour. The reply time is warranted 24/7, which includes weekends and holidays, still for many problems it takes less than 30 minutes to receive assistance. Our support service covers the VPS as well as all the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

With a 1 hour max reply time guarantee, you will receive quick support when you acquire a dedicated server through our company. Our customer and technical support crews are online 24/7/365, as a result if you open a ticket from your billing account or you send an email about any issue with your server or the pre-installed software on it whatever the time of the day, you'll have a reply within one hour, even during holidays. Our ticketing system is the better option if the issue in question requires a longer period of time to be resolved or when it should be forwarded to our admins, since it's easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to phone us or talk to a live agent via our chat service. If you include the Managed Services upgrade to your server plan, our admins can also help you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.