A ticketing system is the most widely used channel of correspondence that hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to resolve a problem that takes some time to examine or that has to be forwarded to a system administrator. In this way, all responses contributed by either party will be stored in the exact same place in case somebody else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, so you’ll need to log in and out of at least 2 accounts in order to execute a certain task or to reach the hosting company’s technical support staff. In case you wish to administer a couple of domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Moreover, it may take a considerable amount of time for the provider to respond to your ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst browsing your website files or changing different settings. The ticketing system is being monitored 24x7x365 by our support team representatives and the response time is maximum one hour, but it seldom takes more than 20 minutes to get assistance. In stark contrast to certain web hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for information in regard to any technical or billing problem. Plus, you can see a number of informative articles, which will help you fix the most commonly met problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which goes to say that you will not require another support platform to touch base with our customer service staff – you can do it on the spot in the event that you face a difficulty. Sending a new ticket takes a couple of clicks of the mouse and tracking down an older one is just as easy. Using our clever search option, you can quickly find any ticket that you have sent in the past. You can post a ticket whenever you want as our client service team members are at your disposal 24 hours a day and respond in less than 1 hour, although it seldom takes this much to get a response. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to go through two or more platforms to solve a simple issue.