Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst browsing your website files or changing different settings. The ticketing system is being monitored 24x7x365 by our support team representatives and the response time is maximum one hour, but it seldom takes more than 20 minutes to get assistance. In stark contrast to certain web hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for information in regard to any technical or billing problem. Plus, you can see a number of informative articles, which will help you fix the most commonly met problems on your own.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which goes to say that you will not require another support platform to touch base with our customer service staff – you can do it on the spot in the event that you face a difficulty. Sending a new ticket takes a couple of clicks of the mouse and tracking down an older one is just as easy. Using our clever search option, you can quickly find any ticket that you have sent in the past. You can post a ticket whenever you want as our client service team members are at your disposal 24 hours a day and respond in less than 1 hour, although it seldom takes this much to get a response. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to go through two or more platforms to solve a simple issue.