A live chat is one of the ways of communication supplied by some website hosting providers as part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker compared to a support ticket and it will make it much less likely to misspell or misunderstand something in comparison to a phone call with a representative. In addition, if the issue that you have requires some time to be reviewed and resolved, you are able to do something different meanwhile instead of just waiting, like you would have to do when you call. Also, you can employ a live chat assistance service for free provided that you have web accessibility even when your website hosting supplier is based in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As we acknowledge the fact that many troubles are quickly resolved if you talk to a live person, we offer a live chat service for all our prospective and current customers. Our chat is online every single day and our customer support representatives will assist you with a number of questions and troubles. In case you are not our customer yet, you'll be able to learn more about our shared hosting packages and the hosting environment in general to make sure that your sites will work properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with any of our services, you will be able to get in touch with us through our live chat and we can provide the required information or assist you to troubleshoot the problem. You'll have to open a support ticket for specific issues which require more time or the help of a sysadmin, but for the majority of standard issues you can get help right away.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is designed for all our prospective and current customers. In case you're searching for a new hosting account, you are able to chat in real time to one of our agents and obtain more info about our semi-dedicated servers so as to pick the perfect package for your websites. If you already own an account with us, we'll support you in a very timely manner with billing, general and first-level technicalmatters. Even though sometimes you'll need to open a support ticket as there are things that can't be resolved through a live chat, we will help you with numerous standard tasks, for example installing an email account in an email client or redirecting one domain to another one. In this way, you'll enjoy timely support and you will save plenty of time.