In case you have a website, a problem can always appear and it does not necessarily need to be related to the web hosting service. For example, something could go wrong when you update an app or some vital content could be edited or deleted mistakenly. Regardless of what the nature of the problem is, you’ll need to touch base with the respective customer support staff and request them to recover a backup or to help you deal with the problem that you are having. How timely they will do that will determine the length of time that your websites will be unreachable. For particular websites like social networks or online shopping portals, an extended unavailability often equals lost visitors and money. That’s why, it is extremely important that you use the services of a web hosting company that provides not only a good support service, but also a fast one.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting come bundled with a 60-minute response guarantee, so irrespective of what query or difficulty you might have, we will always be there to lend you a helping hand. Actually, it seldom takes more than half an hour to get an issue sorted out or an inquiry answered, and this is valid for both pre-sales and technical matters. Our support engineers will be at your service 24/7, even on official holidays and weekends, which implies that you will obtain instant help at all times. We are aware of how priceless time can be, so by the time we respond to your e-mail or ticket, we’ll have investigated the matter and, if we haven’t come up with a solution, we will provide you with more information about what you have to do on your end – when the circumstances necessitate it. With our support services, you can rest assured that there will be somebody to assist you momentarily, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our unbelievably fast support services. You will obtain a reply to any ticket posted from the hosting Control Panel or email sent to our client and technical support staff in less than 1 hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes significantly less time to explore and fix a problem. We’ll provide you with more details if the solution entails something that needs to be done on your end. If you get in touch with us during national holidays or weekends, the response time will be absolutely the same and considering that our support staff is on duty day and night, you’ll receive quick help for virtually any billing, general or technical issue no matter what time it is.