There are lots of shared hosting suppliers out there, still most of them are resellers who have minimal resources, especially in terms of support. A way to distinguish them is the option to contact the company over the telephone. The level of support that you can have via this particular method of communication varies based on the provider - a few of them provide dedicated telephone support, others offer general and customer support only since some matters are more time-consuming and it is easier to be resolved via a ticket, particularly when the issue needs to be escalated. However, it's good to find that you can always get in touch with your website hosting provider since there're lots of small matters which can be managed easily and timely with a telephone call, not mentioning that you'll be able to get additional information about the services even before you become a client.

Phone Support in Shared Hosting

We believe that the option to consult with a live consultant is very important, for that reason we have three support lines worldwide (USA, UK and Australia) and you'll be able to contact us over the phone for 14 hours a day. If you consider purchasing one of our shared hosting, for instance, you have the option to call us and find more about our services before you order to make sure that we do cover all of the system requirements for your web sites. After your order, you can call us about all of the sales and / or billing problems you may have, or receive any general or basic technical information you need. We've tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you can use our ticketing system, which will make it easier to keep track of the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours daily as a part of the support services for each semi-dedicated server plan that we offer. Due to the fact that some issues are more complex and time-consuming, you will have to open a support ticket in case you experience such an issue, still for any billing, general or minor technical issues you can always give us a call and we'll assist you instantly so as to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our advanced cloud platform or you're able to get any other general info about our semi-dedicated services. We now have local phone numbers in the U.S.A., the UK and Australia as well as a worldwide number, which means that you can call the one which is closer to your location.