Phone Support in Shared Hosting
We believe that the option to consult with a live consultant is very important, for that reason we have three support lines worldwide (USA, UK and Australia) and you'll be able to contact us over the phone for 14 hours a day. If you consider purchasing one of our shared hosting, for instance, you have the option to call us and find more about our services before you order to make sure that we do cover all of the system requirements for your web sites. After your order, you can call us about all of the sales and / or billing problems you may have, or receive any general or basic technical information you need. We've tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you can use our ticketing system, which will make it easier to keep track of the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hours daily as a part of the support services for each semi-dedicated server plan that we offer. Due to the fact that some issues are more complex and time-consuming, you will have to open a support ticket in case you experience such an issue, still for any billing, general or minor technical issues you can always give us a call and we'll assist you instantly so as to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our advanced cloud platform or you're able to get any other general info about our semi-dedicated services. We now have local phone numbers in the U.S.A., the UK and Australia as well as a worldwide number, which means that you can call the one which is closer to your location.