Customer Support Channels
A One–Hour Support Ticket Response Guarantee
Each assistance request you send to us will be responded to within maximum one hour. In case your ticket or email requires additional assistance from a system administrator, we will timely forward it and leave a comment to inform you that your issue is being examined. If you take advantage of our Managed Services package, any of the server management services included there will be completed at a time of your choosing.
A Top–Class Tech Support Service
- We’ll be online for you 24/7/365 to reply to any queries that you may have pertaining to our Web Site Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. In case you also require assistance handling server administration procedures, you can make use of our Managed Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
We have provided the Web Site Control Panel with an extensive knowledge base, which features detailed explanations of all its features and functions. In addition, we have filmed in–depth video tutorials that will further reveal to you how to carry out a given task or troubleshoot a regularly experienced issue. All the educational articles and the tutorial video clips are readily accessible from each Web Site Control Panel section through the Videos and Help buttons in the top right corner.