1 hour ticket response
We are devoted to delivering a fast and accurate response to each trouble ticket sent by a user. Our skilled client care team representatives will examine your request and will think of the most efficient option. We offer a 1–hour response time guarantee for all support tickets. As a matter of fact, the average technical support ticket response time has proved to be twenty minutes.
An Excellent Client Care Service
Our client support staff members have significant experience in the shared hosting business and are professional enough to come up with a quick answer to your problem. If, however, the situation at hand is not within the competency of a customer service technician, the support ticket will be sent to a programmer or administrator for further investigation.
An Easy–to–Navigate Help Center Section
To help you find a quick suggestion on how to use a certain feature, we have integrated a really user–friendly Help section in the Web Site Control Panel. You can browse through an immense collection of web hosting account administration articles and website management articles, examine our F.A.Q. archive or watch our how–to video tutorials.
